FAQ

Which payment methods do you accept?

We currently accept PayPal a secure and globally trusted platform that ensures your transactions are safe, smooth, and simple.

When will I be charged for my order?

Your payment is processed immediately at checkout through PayPal. The charge will appear as soon as your order is successfully placed.

How soon will my order ship?

Orders are typically processed and shipped within 1–2 business days after payment confirmation.
Once shipped, deliveries usually take 5–8 business days within the U.S.

Why haven’t I received any emails from you?

Please check your Spam or Junk folder sometimes our emails land there by mistake.
To avoid this in the future, add our email to your contacts so updates reach you directly.

My order is delayed. What should I do?

Shipping delays can occasionally happen due to carrier issues, weather, or other factors.
If your order is significantly overdue, please contact us so we can check the status and assist you.

How long does it take to receive a refund?

Once your return is received and approved, refunds are typically processed within 10 business days.
You’ll receive a confirmation once the refund has been issued.

Can I exchange a product for a different one?

Yes, Please email us at info@homerywythe.shop with your order number and the item you’d like to receive instead.
We’ll confirm availability and assist you with the exchange process.

What should I do if my item arrived damaged or faulty?

We’re really sorry about that, Please contact us immediately with photos and details of the issue.
We’ll arrange a replacement or an appropriate solution as quickly as possible.

Contact Us

Email Support: info@homerywythe.shop

Operating Hours: Monday to Friday (9:00 AM to 6:00 PM)

Office Address: 320 Roebling St #628, Brooklyn, New York 11211, United States