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Return and Refund Policy

Last Updated: October 24, 2025

At Homery Wythe, we believe every purchase should bring joy not stress. So we’ve designed a return process that’s fair, flexible, and easy to follow.

Q: Can I return my order if I’m not satisfied?

A: Yes, absolutely. If your item isn’t quite what you expected whether it’s the wrong color, wrong size, or just not your style we offer returns within 30 days of delivery.

Q: What reasons are acceptable for a return?

A: We accept returns if:

  1. The product arrived damaged or defective
  2. You received the wrong size, color, or item
  3. You have changed your mind
  4. If you have to return due to different color or size
  5. All returned items must be unused, with original tags, packaging, and in resaleable condition.
Q: What can’t be returned?
  1. Products returned after 30 days
  2. Items that have been used, worn, or washed
  3. Returns sent without our approval
Q: How do I start a return?
  1. Email us at info@homerywythe.shop
  2. Include your order number, product name, and reason for return.
  3. Wait for our Return Authorization and instructions.
Q: What is your return address?

320 Roebling St #628,
Brooklyn, New York 11211,
United States

Q: Do I have to pay for return shipping?
  1. Yes return shipping is the customer’s responsibility.
  2. We also don’t refund the original shipping cost.
Q: How long does it take to get my refund?

A: Once we receive and inspect the returned item, we’ll notify you. If everything checks out, your refund will be processed within 10 business days to your original payment method.

Q: What if I entered the wrong shipping address?

A: Contact us immediately. If your order hasn’t shipped yet, we’ll correct it. If it has already shipped, unfortunately, we can’t make changes.

Q: My tracking says ‘Delivered’ but I didn’t receive anything. What now?

A: We recommend:

  1. Checking with neighbors or building staff
  2. Contacting the shipping carrier directly
  3. In such cases, customers must file a claim directly with the carrier.
Q: My refund hasn’t arrived yet. What should I do?

A: Before reaching out:

  1. Check your bank.
  2. Contact your credit card provider.
  3. Still nothing? Email us and we’ll gladly help.
Q: Do you accept returns at your store physically?

A: No. We do not sell products physically and therefore we do not accept physical returns. You must follow our return method by mail only.

Q: Do you charge a restocking fee?

A: No, we do not charge any restocking fees.

Q: Who is responsible for the return label?

A: The customer is responsible for the return shipping label and cost.

Q: What should I do if I receive a damaged or defective product?

A: If you receive a damaged or defective item, please email us immediately at info@homerywythe.shop with your order number and photos of the product. We will review your request and resolve the issue as soon as possible.

Q: Can I return my order if I simply change my mind?

A: Yes, we understand that sometimes you may rethink your purchase after receiving it. If that happens, you’re welcome to return the item within 30 days of delivery for a refund. Please note that in change-of-mind cases, the return shipping cost will be the customer’s responsibility.

Q: Need help with anything else?

A: Our customer support team is always here to assist you with any return or refund queries at info@homerywythe.shop

Contact Us

Business Name: Homery Wythe

Operating Hours: Monday to Friday (9:00 AM to 6:00 PM)

Email Support: info@homerywythe.shop

Phone: +1 (718) 852-8993

Physical Address: 320 Roebling St #628, Brooklyn, New York 11211, United States